Gadget Homie Privacy Notice

This Privacy Notice (this “Notice”) explains how Gadget Homie, LLC through its brand Gadget Homie collects, uses, and discloses information about Gadget Homie customers and others who visit Gadget Homie websites, view Gadget Homie advertisements, or purchase with Gadget Homie products or services. In this Notice, the terms “Gadget Homie”, “we”, “us”, and “our” refer to Gadget Homie, LLC and its affiliates, which collectively own and/or operate the website www.gadgethomie.com and provide associated services and all other services that are available now or in the future from Gadget Homie (“our Services”). The term “you” refers to you as a customer or user of our Services, including installation, smart home devices, etc. Your use of our Services constitutes your acceptance of this Notice. This Notice applies to your interaction with us in connection with the Services offered or provided through the Gadget Homie brand. This Notice does not apply to any other product or smart device that Gadget Homie representatives would be install or service on your behalf.

     

  1. What Information Do We Collect About You?
     

When you use our Services, Gadget Homie may collect certain information from and about you, including personally identifiable information that specifically identifies you (“PII”), information related to your account if you create one, information related to the use or purchase of our Services (“Gadget Pro Appointment and Gadget Pro Remote”), and other information related to our Services or other products and services provided to you. PII does not include aggregate data, anonymized data, or data that does not identify you or other particular individuals. Below is a general description of the different types of information that we may collect and how we may collect it.
 

A. Account Information:  We collect and maintain regular business records containing information about you that may constitute PII, such as, among other things: your name, service or shipping address, billing address, e-mail address, telephone number, bank account, and/or credit card number, and other account information. We may also collect and maintain other information about your accounts, such as billing and order history and customer service information.
 

B. Purchase and Order Information: When you use our Services, we collect certain information relating to the services you purchased. This Purchase and Order Information includes the descriptions, prices, and quantities of the services you purchased, delivery methods and details, and installation dates and location.


C. Websites, Cookies, and Other Technologies: Our Services may be provided through Internet websites or other platforms operated by us, our affiliates, and/or other companies. Information regarding your use of our website(s) is collected while you are on the site(s), and may include browsing activity, IP address, and items you begin to purchase but do not finalize. We and/or other companies we work with may use cookies, web beacons, tags, and other technologies on websites, platforms and in electronic communications to track users online and to collect certain information, which may include, but is not limited to, statistics about website and platform usage, broad demographic information, IP addresses, browser type, device type, Internet Service Provider, referring/exit pages, platform type, date/time stamp, number of clicks, and other similar information. You can access our Services even when you’ve disabled certain cookies, but you may not be automatically recognized upon revisiting. Please visit the “What Choices Do You Have?” section for further information, including about Do Not Track and how to disable cookies.
 

     2. How Do We Use Information About You?

We use the information we’ve collected and received from and about you and your interactions with us (“Information About You”) primarily to conduct business activities, which may include, among other things, the use of such information to:

  • Deliver our Services;

  • Confirm that you are receiving the type(s) of Services you requested and are properly billed;

  • Inform you of services that may be of interest to you;

  • Understand the use of, and identify improvements to, our Services;

  • Obtain user surveys, recommendations, and reviews;

  • Market our Services and those of our business partners;

  • Determine whether applicable policies and terms and conditions are being violated;

  • Perform statistical or qualitative research and analysis;

  • Maintain our do not contact lists;

  • Comply with law; and

  • As otherwise necessary to provide our Services.
     

In addition to is the items listed above, PII and Purchase and Order Information may be aggregated and/or de-identified for other business and marketing uses by us or by third parties. This aggregated and/or de-identified data may be used, for example (and without limitation), to improve our Services, measure and analyze the use of our Services, to provide more relevant marketing and advertising, to measure advertising effectiveness, to conduct market research, to report ratings and viewer measurement, and for other analytical and reporting purposes. We may combine the various information we collect and receive from and about you, including information you provide to us, PII, Product and Order Information, as well as information collected offline, across other computers or devices that you may use, and from third-party sources.

    3. What Information Do We Disclose to Others?

We treat Information About You (including PII) contained in our business records as confidential. We may nonetheless share or disclose Information About You as described in this Notice.

    A. When We May Disclose Information About You 

  • To conduct business activities related to providing you with Services - We may share or disclose Information About You to other entities that work for or provide services to us, such as outside auditors, professional advisors, service providers, and vendors; potential business merger, acquisition, or sale partners; and regulators when the disclosure is necessary to render or conduct a legitimate business activity related to the Services that we provide. Generally, these disclosures involve billing and collections, administration, surveys, marketing, advertising, service delivery and customization, maintenance and operations, and fraud prevention. We may also share Information About You with third parties that provide content, services, or technologies used in our Services to report on and account for the use of such content, services, or technologies. If we enter into a merger, acquisition, or sale of all or a portion of our assets, in most instances our customers’ information, including PII, will be one of the items transferred as part of the transaction.
     

  • As necessary to protect us and our employees - We may also share or disclose Information About You (including PII) to protect our customers, employees, or property; in emergency situations; and to enforce our rights under our terms and conditions in court or elsewhere.
     

  • For “mailing list” purposes - We will not share or disclose your name and address to others, such as charities, marketing organizations, or other businesses (such as service providers and vendors), for “mailing list” purposes.

    B. When We Must Disclose PII


We may be required by law to disclose Information About You (including PII) without your consent and without notice to comply with a valid legal process, such as a subpoena, court order, or search warrant. We may also be required to disclose PII to a third party or governmental entity in response to a court order. If the court order is sought by a governmental entity, you should be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order.

    C. Disclosure of Information that is not PII


We may share or disclose information collected or received from or about you in non-personally identifiable formats, including aggregate formats, such as surveys and service usage and other statistical reports. We will attempt to ensure that this information does not personally identify you. We may also share and disclose other information in aggregated or anonymized formats, including IP addresses, device IDs, and other non-PII, with advertisers, and other service providers and vendors for advertising, marketing and other purposes.

 

    4. What Choices Do You Have?


A. Cookies and Do Not Track 
 

Certain parts of our Services require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be automatically recognized upon revisiting and may not be able to use certain features of the Services or take full advantage of all of our offerings.  Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences. Gadget Homie, LLC might not recognize “Do Not Track” requests or headers from some or all Internet browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.
 

B. Interest-Based Advertising/Addressable Advertising Choices


To understand your choices for receiving more relevant advertising provided on our website(s) or across other websites, applications, and online services, please review the information below:
 

Even if you opt-out, you may also still receive advertising from Gadget Homie or third parties that are customized based on information we’ve collected or received from or about you or on information about your online activities from third parties that are not DAA or NAI participating companies.
 

C. Other Choices Concerning the Use and Disclosure of Your Information
 

You may limit our disclosure of your PII for “mailing list” purposes by contacting us in writing at the emailing address listed in the contact section. In any written request, be sure to include your name, address, and telephone number. The written request should be signed by the person who is identified in our billing records as the customer. If you have multiple accounts, your notice must separately identify each account covered by the request. 
 

    5. How Do We Protect Information About You?


We take information security seriously. We use commercially reasonable efforts to prevent unauthorized third-party access to Information About You (including PII). However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose Information About You (including PII). We periodically summarize, anonymize, aggregate, and/or remove certain data elements from data sets that can be used to uniquely identify you, and employ other similar methods designed to inhibit direct association with your identity.
 

    6. How Long Do We Maintain Information About You?


We maintain Information About You in our regular business records while you have an account, and for a period of time after your last purchase if the information is necessary for the purposes for which it was collected, to satisfy legal or tax requirements, or for other permitted business purposes.
 

    7. What Access Do You Have to Information About You?


You can obtain access to the PII that we collect and maintain from and about you that is held in our regular business records (generally, billing and account information). If you wish to obtain a copy of this information, please mail a written notarized request for a copy of your PII to Gadget Homie, LLC., Attn: Gadget Homie PRIVACY, P.O. Box 6655, Englewood, CO 80155-6655, giving us a reasonable period of time to locate and prepare the information for your review. All requests must include your name, address, and telephone number. We will mail the information to you at your current billing address. You will be permitted to request only records that contain PII about you and no one else. To protect you and ensure that the request is being made by the true person to whom the information pertains, we will process only notarized requests. You will be provided a reasonable opportunity to correct errors if any of the PII is inaccurate.

    8. Who Can You Contact with Any Questions or Concerns?


If you have any questions or concerns regarding this Notice or our privacy practices, please contact us at the following address: Gadget Homie, LLC. Attn: PRIVACY P.O. Box 6655 Englewood, CO 80155-6655. If you believe that you have been aggrieved by any act of ours in violation of your privacy rights with respect to the collection or disclosure of your PII, you may bring an action seeking damages, attorney’s fees, and litigation costs reasonably incurred. Any dispute relating to your privacy rights or arising out of this Notice or the Services is subject to any dispute resolution procedures or provisions provided in our Terms and Conditions.

    9. What About Changes to this Notice?


We may modify this Notice at any time. We will notify you of any material changes through written, electronic, or other means as permitted by law.

Updated Version as of January 28, 2021.